Innovation (noun):
a tangible divergence to norm

The Customer Experience Innovation Institute (CXII) is committed to revolutionising how companies engage with their customers. Organisations are empowered through the innovative strategies, insights and cutting-edge research we provide.

At CXII, we believe in the profound power of the customer experience and strive to make it the cornerstone of every client’s success story. 

We utilise a balance of extensive experience earned over decades with a futuristic outlook in terms of customer trends and enabling technology.

We work in collaboration with the executive leadership of government departments and companies of all sizes across various sectors, using innovative tools and techniques to ensure the most ingenious solutions are surfaced.

At CXII, we don't just innovate - we inspire a customer-centric revolution.